---
title: "I lost my card! How can I get a replacement card for my account?"
description: "To access your account card, use your smart phone and download the [BottleDrop App](https://www.bottledrop.com/download-app/) . Log in using the username and password you just created. Voila! Your account card is in the app and ready to use. If you would like a…"
url: "https://bottledrop.com/faqs/i-lost-my-card-how-can-i-get-a-replacement-card-for-my-account/"
updated: "2025-09-22"
category: "Creating & Managing An Account"
---

# I lost my card! How can I get a replacement card for my account?

To access your account card, use your smart phone and download the [BottleDrop App](https://www.bottledrop.com/download-app/) . Log in using the username and password you just created. Voila! Your account card is in the app and ready to use.

If you would like a physical card in addition to the app card, just [log in](https://my.bottledrop.com/Login?) to your account online, then click on Manage BottleDrop Cards. You will be given a unique six-digit code. Use the code at a kiosk near you. Then, a card will dispense from the kiosk. Find kiosks using our [location finder](https://www.bottledrop.com/locations/) .

Having trouble? Contact our customer support team.