---
title: My BottleDrop App isn’t working correctly. What should I do?
description: "If you are experiencing issues using the mobile app, we recommend taking the following steps: - First fully close and restart the app on your mobile device - If you are still experiencing issues with the app, we recommend deleting…"
url: "https://bottledrop.com/faqs/my-bottledrop-app-isnt-working-correctly-what-should-i-do/"
updated: "2025-09-23"
category: BottleDrop App
---

# My BottleDrop App isn’t working correctly. What should I do?

If you are experiencing issues using the mobile app, we recommend taking the following steps:

- First fully close and restart the app on your mobile device
- If you are still experiencing issues with the app, we recommend deleting and reinstalling the app from the app store

 

- If pressing the Submit button to login takes you to a screen asking you to “Activate My Account” please follow the steps below.

**On Android devices**:

1. Go to device settings
2. Select Accessibility
3. Select Font Size
4. Set slider to the Default position
5. Return to the BottleDrop app and try logging in again

![Timeline  Description automatically generated](https://obrc.my.site.com/servlet/rtaImage?eid=ka04x000001raaa&feoid=00N4x000006LPx8&refid=0EM4x0000026Ugp)

**On Apple devices:**

1. Go to Settings
2. Select Accessibility
3. Navigate to Display and Text Size
4. Click Larger Text
5. Ensure the toggle at the top of the screen is marked off
6. Set slider to the middle position
7. Return to the BottleDrop app and try logging in again

![A picture containing caliper, device  Description automatically generated](https://obrc.my.site.com/servlet/rtaImage?eid=ka04x000001raaa&feoid=00N4x000006LPx8&refid=0EM4x0000026Ugq)

- If none of the proceeding steps resolves your issue, please visit the [main website](https://www.bottledrop.com/) to access your account.