Customer Service
Masks are welcome but not required while in our Redemption Centers.
Quick Help
Here are links to the answers of questions we get asked regularly.
- What’s the bag drop limit?
- Where can I get Green Bags and bag tag stickers?
- What fees are associated with the Green Bag program?
- How long does it take for BottleDrop to credit my account after I drop off Green Bags?
- How do I check my BottleDrop account balance?
Customers easily find answers to most of their questions on our FAQ page.
Get Your Questions Answered
- Trouble creating an account – send us a message or give us a call
- Forgot PIN
- If you’re logged in to your account, visit the login and security page
- If you’re not logged in to your account, give us a call
- Forgot username
- Forgot password
- Find a return location
- More information on services, locations, and features
- Details on containers that are accepted and aren’t accepted
- Contact us – send us a message or give us a call
Bag Drop Locations
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Redemption Centers
Staffed, stand-alone locations where you can do all things BottleDrop. Green and Blue Bags can be returned through exterior drop doors from 6am-10pm. Exceptions apply.
When centers are open (8am-6pm), you can purchase Green Bags, pick up Blue Bags, use self-serve return machines, have staff hand-count up to 50 containers, use a kiosk to withdraw funds as (1) cash redeemable at the printed location or (2) store credit redeemable at nearby Plus retailer, get a new/replacement account card, and print bag tag stickers.
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Express Sites
Located at select retailers throughout Oregon, these have a drop door for retuning Green and Blue Bags, and anyone can use each site’s self-serve return machines.
Account holders can also purchase Green Bags and use our kiosk to get a new/replacement account card, withdraw funds as cash or store credit (participating BottleDrop Plus retailers only), and print bag tag stickers.
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Partner Retailers
Stores that have partnered with us, aka Dealer Redemption Centers, and have drop doors. Bags dropped here do not count toward the 15-bag per quarter limit, and the retailer (not you, the account holder) pays the bag processing fee. All other terms and conditions apply.
Account holders can also purchase Green Bags and use our kiosk to get a new/replacement account card, withdraw funds as cash or store credit (participating BottleDrop Plus retailers only), and print bag tag stickers.
How to Use Self-Serve Machines
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Step 1 - Insert Containers
When you’re standing at the self-serve machine, you’ll put containers in one by one. Our machines will scan the barcode to confirm the container is accepted. There is a screen on the front of the machine which will display the total value of your redemption as you add your containers.
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Step 2 - Print Voucher
Once you’re out of containers, press the button to receive your voucher. If you reach the location’s per person per day maximum, the voucher will automatically dispense for you.
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Step 3 - Get Cash
Take your cash voucher(s) to the pay station, scan it (them), and your cash will dispense. There aren’t fees, and you don’t need an account.
BottleDrop Give
BottleDrop Give is the can drive that never ends for Oregon nonprofits. Registered 501(c)(3)s can sign up and distribute Blue Bags to supporters. Then, supporters fill Blue Bags with their empty deposit containers and drop them off at any bag drop location. We’ll take things from there, count them, and credit your account. See BottleDrop Give in action.
For Give-specific questions, send us an email.
Contact Us
For BottleDrop account assistance and general BottleDrop inquiries.
Customer Service
8am - 6pm, 7 days a week*