BottleDrop Account Terms and Conditions

Find the Terms and Conditions for BottleDrop accounts below.

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Effective Jan. 1, 2023

We updated our Terms and Conditions, effective Jan. 1, 2023

The updated Terms and Conditions are below. Important changes include a requirement that customers use their own account cards to open drop doors (helping secure the chain-of-custody for bags), the addition of clear language prohibiting hazardous materials from being placed in BottleDrop Bags, clarification about BottleDrop’s customer service process, and a change to our processing fee calculation.


Terms and Conditions

The BottleDrop account is an optional service intended to provide extra convenience for individuals, families, and household consumers. The following terms and conditions apply to all BottleDrop accounts and are agreed to by customers upon account sign up. BottleDrop is not responsible for miscounts or delayed counts when customers violate the terms and conditions. Violations of these terms and conditions could result in closure of your account with or without notice.

  • A valid SMS capable phone number is required to create a BottleDrop account online or at a BottleDrop Kiosk. Customers without an SMS capable phone may contact BottleDrop Customer Service and provide a valid email address and valid identification with a mailing address to qualify for a BottleDrop account.
  • A maximum of two (2) BottleDrop accounts are allowed per household and per phone number.
  • All BottleDrop Bags which are dropped off at BottleDrop Redemption Centers and BottleDrop Express locations are subject to a limit of 15 bags per account per quarter year (Jan-Mar, Apr-Jun, Jul-Sep, Oct-Dec).
    • BottleDrop Bags dropped at Partner Retailer drop locations (defined as Dealer Redemption Centers per ORS 459A.700), will not count toward an account’s limit, however, due to the capacity of the container, no more than 15 bags may be dropped off in one day.
  • At BottleDrop Redemption Centers and BottleDrop Express locations, no more than 15 total Green Bags may be dropped off at a given time.
  • Only BottleDrop Bags are accepted for counting by BottleDrop. BottleDrop may refuse to count containers dropped in any bag other than a BottleDrop Bag.
  • A box of 10 BottleDrop Bags costs $2.00 and can be purchased at a BottleDrop Redemption Center or a participating retailer. The cost of bags may be deducted from your account.
  • BottleDrop accounts will be charged a processing fee for each BottleDrop Bag that is dropped off at a BottleDrop Redemption Center or BottleDrop Express location. The processing fee is equal to eight percent of the refund value of containers in each bag. If the processing fee calculation results in a fractional cent, the processing fee will be rounded down in the customer’s favor to the nearest full cent. For BottleDrop Bags dropped at Partner Retailer drop locations (defined as Dealer Redemption Centers per ORS 459A.700), the processing fee will be paid by the store.
  • Containers in a BottleDrop Bag must have an Oregon refund value as defined by ORS 459A.705. Knowingly returning containers that do not have an Oregon refund value may result in a $250 fine pursuant to ORS 459.992.
  • BottleDrop Bags may include a mix of plastic, metal, and glass containers in the same bag.
    • If including glass, bags should have no more than 30 glass bottles and should weigh less than 20 lb.
  • BottleDrop Bags may include BottleDrop Refillable glass bottles.
  • BottleDrop Bags containing any dangerous materials and/or biohazards such as dirty diapers, syringes, spit/chew, or other biological substances will result in immediate account termination.
  • BottleDrop is committed to using best commercial efforts to accurately (within an average margin of error of +/- 2 containers per bag) count containers. Customers may contact BottleDrop customer service with questions about bag counts.
  • BottleDrop is not responsible for any issues with a bag if it is dropped off by anyone other than the account holder themselves, including third-party services.
  • BottleDrop is not responsible for inaccurate bag counts if bags are improperly filled or handled. This includes, but is not limited to, bags that:
    • Contain trash or non-redeemable containers;
    • Contain crushed or broken containers, or containers with excessive residual liquid;
    • Contain unrinsed or sticky containers that do not freely fall out of an open bag;
    • Contain more than 30 glass bottles and/or weigh over 20 lb;
    • Are ripped or cut, untied, or not fully closed.
  • To help ensure the chain-of-custody of BottleDrop Bags, BottleDrop is not responsible for any issues with a bag(s) if the account holder does not scan the BottleDrop card associated with their account when dropping said bag(s).
  • Customers must affix one bag tag on each BottleDrop Bag prior to dropping it off.
  • If a bag tag associated with a Blue Bag or Give account is used to open a drop door, only Blue Bags are permitted to be dropped following that door opening.
  • There is a maximum withdrawal limit of $99.90 per account per day. Because cash machines at BottleDrop Redemption Centers do not include pennies, withdrawals made at BottleDrop Redemption Centers must be made in amounts ending in five (5) cent or ten (10) cent increments.
  • BottleDrop PLUS vouchers may not be eligible on all store items. Exclusions are to be determined by the individual retailer.
  • BottleDrop Bags will be processed and credited to your account within seven (7) days. If your account has not been credited after 7 days, please contact customer service.
  • By participating in the BottleDrop Bag program, customer agrees that contacting customer service to seek a credit is the sole remedy for concerns related to miscounts, missing bags, or bags not processed within the seven-day processing period. Customer service may issue a credit based on recent activity in your account.
  • The BottleDrop Customer Code of Conduct is applicable to BottleDrop account holders.

Containers for Change Program

Customers who wish to participate in OBRC’s Containers for Change Program may simply leave their bag tag sticker off the bag. OBRC uses 100% of the funds from containers in those bags to support nonprofit and advocacy organizations, as well as foundations, through the Containers for Change program. For more details about the Containers for Change program, visit our Containers for Change page. OBRC also reserves the right to use funds from the Containers for Change account to support the OBRC Emergency Fund, which quickly responds to pressing needs and priorities in the community through local nonprofits.

Inadvertent Participation in Containers for Change Program

BottleDrop relies on customers’ unique bag tag stickers to credit customers’ accounts with funds from containers in their Green Bags. Customers who inadvertently drop a bag without a sticker, and do not wish for the funds from their containers to be directed to the Containers for Change program, can call customer service to inquire about credit for their bag.

Third-Party Companies and Services

  • Any individual delivering a bag for a third-party company or service must sign up with BottleDrop for a Driver Account and use that account for their deliveries. Personal use of a Driver Account is prohibited.
    • Use of a personal account to drop bags for a third-party where compensation for the drop is exchanged is prohibited. You must sign up for a Driver account.
    • BottleDrop is not responsible for any issues with a bag if it is dropped off by anyone other than the account holder themselves, including third-party services.
  • Green Bags dropped by third-party commercial drivers must be dropped at a BottleDrop Redemption Center, unless otherwise approved by BottleDrop. Third-party commercial drivers may not drop bags at Bottle Drop Express and Dealer Redemption Center locations.
  • OBRC may utilize Hyperwallet payment services to deliver payments to you. Such payment services are subject to the Hyperwallet Terms of Service and the Hyperwallet Privacy Policy.

Purchases, Refunds, and Cancellations

BottleDrop will make a good faith effort to provide any products or services offered via our website and kiosks. BottleDrop only provides products at retail locations within the state of Oregon and does not deliver services or products outside of the state of Oregon. Please refer to an updated list of our retail locations.

ALL SALES ARE FINAL except for defective bags as outlined below. However, you may request a refund for unredeemed products or services by emailing info@bottledrop.com and stating the specific account and purchase you wish to refund. Refunds other than for defects are at the sole discretion of the Oregon Beverage Recycling Cooperative. All refunds will be issued as a BottleDrop account credit.

Defective Bags

BottleDrop, in its sole discretion, will replace the defective bag or refund the purchase price for manufacturer’s defects within the first 90 days from date of purchase. You may request a refund by emailing info@bottledrop.com, stating the specific account and purchase you wish to refund. Our warranty policy is valid for the original purchaser only.

Internet Agreement

Customer agrees that since the Internet is not a fully secure medium for the communication of information, and since privacy and confidentiality cannot be guaranteed, use of BottleDrop and OBRC’s services may cause the Customer’s information to be accessed by, or disclosed to, other persons. Therefore, the Customer agrees OBRC shall not be responsible or liable for damage that the Customer, or any other person, may suffer in connection with the communication of private, confidential, or sensitive information using OBRC’s services.

Additionally, customer agrees not to engage in the following:

Abusive Conduct

Giving false information to obtain access to company’s system and/or purchase and/or utilize any service (including but not limited to redemption or attempted redemption of containers not subject to the Oregon Bottle Bill). Knowingly providing false, fictitious, or misleading customer information (name, address, etc.), or otherwise intentionally misrepresenting oneself. Utilizing a BottleDrop account(s) in any way which is not consistent with the intended use of returning containers for redemption, and/or creating or using more than two (2) accounts per household. Engaging in any illegal, criminal, or malicious activities. Any other activity or activities that OBRC, in its sole discretion determines is unethical or damaging to our other customers, users of the internet, OBRC’s network, or to our corporate reputation.

Account Abuse

Defined as those many and varied activities that would commonly be termed abusive by computer professionals. These would include, but are not limited to: modification of, or tampering with, files not owned by the user. Attempts to examine files that contain sensitive information not normally to be viewed by system users. Attempts to reduce the systems resources not normally available to users. Attempts to reduce the systems security, or to hamper the normal functioning of the system. (Note: the modification of sensitive files is considered acceptable when occurring under the normal function of common user programs designed to modify or examine those files, such as password program.) Attempts to violate the law. Attempts to misuse proprietary information, intellectual property, or property of others for their own purposes. If there is reasonable grounds to believe that a container was not purchased in Oregon, BottleDrop may request proof of purchase or refuse to accept the container.

THIS TERMS OF SERVICE AGREEMENT (THE “AGREEMENT”) ESTABLISHES THE TERMS AND CONDITIONS THAT APPLY TO ALL END USERS (EACH AND COLLECTIVELY, “YOU”, “YOUR”, OR “USER”) OF THE SITE AND/OR SERVICE (EACH AS DEFINED BELOW). BY USING THIS SITE AND/OR SERVICE, YOU ARE INDICATING YOUR ACCEPTANCE OF THIS AGREEMENT AND YOUR AGREEMENT TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT, AS WELL AS ALL APPLICABLE LAWS AND REGULATIONS. YOU ARE NOT PERMITTED TO USE THIS SITE AND/OR SERVICE IF YOU DO NOT AGREE TO ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT. THIS AGREEMENT CAN BE CHANGED, MODIFIED, SUPPLEMENTED, AND/OR UPDATED BY BOTTLEDROP CENTERS (“BOTTLEDROP CENTERS”, “OREGON BEVERAGE RECYCLING COOPERATIVE”, “WE”, “OUR”, OR “US”) AT ANY TIME. YOUR CONTINUED USE OF THE SITE AND/OR SERVICE AFTER THE MODIFICATION OF THIS AGREEMENT MEANS THAT YOU ACCEPT ALL SUCH CHANGES. ACCORDINGLY, YOU ARE ADVISED TO CONSULT THIS AGREEMENT EACH TIME YOU ACCESS THE SITE AND/OR SERVICE IN ORDER TO VIEW ANY CHANGES TO THIS AGREEMENT. THIS AGREEMENT WAS LAST MODIFIED AS OF THE DATE INDICATED ABOVE.

By using this Site, you signify your acceptance of these terms. If you do not agree to these terms, please do not use our Site. Your continued use of the Site following the posting of changes to these terms will be deemed your acceptance of those changes.

Your Acceptance of These Terms

BottleDrop management reserves the right, at its sole discretion, to change these terms or the fees associated with BottleDrop accounts or other BottleDrop services at any time. Best efforts will be made to notify all customers and account holders of any changes to fees or account terms and conditions. Customers are responsible for keeping their account information up to date.

By signing up for a BottleDrop account, you signify your acceptance of these terms. If you do not agree to these terms, please do not use a BottleDrop account. Your continued use of the BottleDrop account following the posting of changes to these terms will be deemed to be your acceptance of those changes.

If you have any questions about these Terms and Conditions, the practices of BottleDrop, or your dealings with this BottleDrop, please contact us at:

Oregon Beverage Recycling Cooperative

Send us an email

Give us a call

Contact Us

If you have any questions about these Account Terms and Conditions, the practices of this Site, or your dealings with this Site, please reach out to us at either info@bottledrop.com or (503) 222-2266.

Contact Us