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Follow a Green Bag on its Journey!
Hidden Bottle Hunt History
News
For Retailers
For Craft Beverage Makers

What can we help you find?

What can we help you find?

Frequently Asked Questions

BottleDrop 101

Can I return crushed or flattened containers?
Is there a weight limit for bags?
Is there a daily limit to the amount of containers I can redeem at a BottleDrop?
How do I sign up for BottleDrop account?
How do I return a BottleDrop Refillable bottle?
Can I put juice containers in my Green Bag?
Are you open on Memorial Day?
Are you open on the 4th of July?
Are you open on Labor Day?
Can I keep lids on containers?
Can I return cans and bottles purchased outside Oregon?
Where can I find BottleDrop locations or Partner Retailers and what hours are they open?
Where can I purchase Green Bags and get bag tag stickers?
What is BottleDrop?
What types of containers can I return to BottleDrop?
Can I return my bags anywhere or only the location printed on the bag?
Do I have to scan my own BottleDrop card when I am dropping Green Bags, or is it okay if a customer ahead holds it open for me?

Creating & Managing An Account

What if I forgot my PIN?
The kiosk says my PIN is expired?
Do I need an account to use BottleDrop?
I signed up at a kiosk. How do I log in to BottleDrop online?
Can I buy bags without a card?
Are you open on Memorial Day?
Are you open on the 4th of July?
Are you open on Labor Day?
How do I sign up for BottleDrop account?
I signed up online. How do I get bags, tags, and a BottleDrop card?
Can I buy bags on someone else’s account?
I can’t sign in to my account!
I forgot my Password. What do I do?
I forgot my username. What do I do?
I lost my card! How can I get a replacement card for my account?
I received an email saying I was credited for my first bags, but I don’t see my balance online?
What is an in-app card?
Why is my in-app card number different from my physical card number?
Can I make an account for my business or employer?
Do bag tag stickers expire?
What is Hyperwallet?
How long does it take for BottleDrop to credit my account after I drop off Green Bags?
Can I return my bags anywhere or only the location printed on the bag?
Do I have to scan my own BottleDrop card when I am dropping Green Bags, or is it okay if a customer ahead holds it open for me?
Can I donate the containers in my Green Bag?
What happens if I did not mean to participate in Containers for Change?
Can I transfer BottleDrop Account funds to any 529 plan?
How do I stop transfers to an Embark account connected to my BottleDrop account?
What can I do with a BottleDrop account?

Partner Retailers

Where can I find BottleDrop locations or Partner Retailers and what hours are they open?
Do partner retailers (Dealer Redemption Centers) have the same limits and fees?
What is a “Partner Retailer” or “Dealer Redemption Center”?
Can I return my bags anywhere, or only where I signed up?

Green Bag Program

Who can create a BottleDrop Account?
Are you open on the 4th of July?
Are you open on Memorial Day?
Are you open on Labor Day?
Can I put juice containers in my Green Bag?
What can I put in Green Bags?
Where can I purchase Green Bags and get bag tag stickers?
Is there a weight limit for bags?
How do I return a BottleDrop Refillable bottle?
How do I sign up for BottleDrop account?
The kiosk says my PIN is expired?
What happens if I go over the limit?
How big are Green Bags, and how much do they hold?
How much do Green Bags and bag tag stickers cost?
Can I return crushed or flattened containers?
How many Green Bags can I drop off?
Can I buy bags without a card?
Can I return my bags anywhere, or only where I signed up?
Can I buy bags on someone else’s account?
I can’t sign in to my account!
I received an email saying I was credited for my first bags, but I don’t see my balance online?
Where can I drop Green Bags off?
Why is my in-app card number different from my physical card number?
Do you have recommendations for bag holders?
What is Hyperwallet?
Do bag tag stickers expire?
How long does it take for BottleDrop to credit my account after I drop off Green Bags?
What happens if I don’t place a bag tag sticker on my bag?
Can I return my bags anywhere or only the location printed on the bag?
Can I donate the containers in my Green Bag?
What happens if I did not mean to participate in Containers for Change?
Can I transfer BottleDrop Account funds to any 529 plan?
What is the Green Bag program?
Do I have to scan my own BottleDrop card when I am dropping Green Bags, or is it okay if a customer ahead holds it open for me?

BottleDrop Give

Can I donate the containers in my Green Bag?
Do I have to scan my own BottleDrop card when I am dropping Green Bags, or is it okay if a customer ahead holds it open for me?

Account Funds

The kiosk says my PIN is expired?
What can I buy with a Plus voucher?
What is Hyperwallet?
How do I check my BottleDrop account balance?
Is there a limit to the amount of funds I can collect in my account?
I received an email saying I was credited for my first bags, but I don’t see my balance online?
How long does it take for BottleDrop to credit my account after I drop off Green Bags?
Do bag tag stickers expire?
Can I donate the containers in my Green Bag?
Can I transfer BottleDrop Account funds to any 529 plan?
How do I stop transfers to an Embark account connected to my BottleDrop account?

BottleDrop Plus

Who can use BottleDrop Plus?
How do I use BottleDrop Plus?
Can I get cash from a BottleDrop Plus voucher?
What can I buy with a Plus voucher?
Where can I use BottleDrop Plus?
Can I keep the PLUS voucher for later use?
What can I buy with a Plus voucher?

Embark

Do I need a BottleDrop Account to transfer funds to an Embark account through BottleDrop?
How long does it take to transfer money to an Embark or Oregon ABLE account?
How do the Embark account transfers work?
What is Embark?
Can I set up recurring or automatic transfers to an Embark account?
What is the difference between Embark and Oregon College Savings Plan?
How do I stop transfers to an Embark account connected to my BottleDrop account?
What can I do with a BottleDrop account?
What is the Green Bag program?
Can I transfer BottleDrop Account funds to any 529 plan?

BottleDrop App

Why am I not receiving notifications even though my bags are credited?
I dropped off multiple bags. Why did I only get one notification?
Can I get notifications of my BottleDrop account through my phone or email without downloading the app?
My BottleDrop App isn’t working correctly. What should I do?
Where can I download the BottleDrop app?
What is an in-app card?
Do I have to scan my own BottleDrop card when I am dropping Green Bags, or is it okay if a customer ahead holds it open for me?

Containers For Change

What happens if I don’t place a bag tag sticker on my bag?
What happens if I did not mean to participate in Containers for Change?

Privacy / Terms & Conditions

Can I create an account without an ID?
Do you have a comprehensive policy document outlining general rules for effectively using a Give account?
What do you do with my information?
Can I still withdraw funds after I’ve reached my 15 bag per quarter limit for bags dropped at Redemption Centers and BottleDrop Express sites?
What are the terms and conditions of a BottleDrop account?
What is Hyperwallet?

Refillable Bottles

What is a BottleDrop Refillable bottle?
Where are the Refillable bottles made?
Can I take these Refillable bottles back to a brewery or a pub like a growler?
How does the refillable bottle get back to the brewery?
Are Refillable bottles better for the environment than single-use cans and bottles?
Are Refillable bottles clean and safe?
Where can I find BottleDrop Refillable bottles?
What beverages can I buy in these Refillable bottles?
How do I return a BottleDrop Refillable bottle?

Wine in a Can

What does “wine in a can” include?
The store charged me for a bottle of wine! What do I do?
Is wine in bottles being added?
What if I bought my wine before July? Can I still bring them in?
Will you accept the wine cans, even if there is no OR 10 stamp?

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Frequently Asked Questions
BottleDrop App

BottleDrop App

Why am I not receiving notifications even though my bags are credited?
I dropped off multiple bags. Why did I only get one notification?
Can I get notifications of my BottleDrop account through my phone or email without downloading the app?
My BottleDrop App isn’t working correctly. What should I do?
Where can I download the BottleDrop app?
What is an in-app card?
Do I have to scan my own BottleDrop card when I am dropping Green Bags, or is it okay if a customer ahead holds it open for me?

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