Frequently Asked Questions
Creating & Managing An Account
- What if I forgot my PIN?
- The kiosk says my PIN is expired?
- Do I need an account to use BottleDrop?
- I signed up at a kiosk. How do I log in to BottleDrop online?
- Can I buy bags without a card?
- Are you open on Memorial Day?
- Are you open on the 4th of July?
- Are you open on Labor Day?
- How do I sign up for BottleDrop account?
- I signed up online. How do I get bags, tags, and a BottleDrop card?
- Can I buy bags on someone else’s account?
- I can’t sign in to my account!
- I forgot my Password. What do I do?
- I forgot my username. What do I do?
- I lost my card! How can I get a replacement card for my account?
- I received an email saying I was credited for my first bags, but I don’t see my balance online?
- What is an in-app card?
- Why is my in-app card number different from my physical card number?
- Can I make an account for my business or employer?
- Do bag tag stickers expire?
- What is Hyperwallet?
- How long does it take for BottleDrop to credit my account after I drop off Green Bags?
- Can I return my bags anywhere or only the location printed on the bag?
- Do I have to scan my own BottleDrop card when I am dropping Green Bags, or is it okay if a customer ahead holds it open for me?
- Can I donate the containers in my Green Bag?
- What happens if I did not mean to participate in Containers for Change?
- Can I transfer BottleDrop Account funds to any 529 plan?
- How do I stop transfers to an Embark account connected to my BottleDrop account?
- What can I do with a BottleDrop account?